Opening a VaultShield Dispute: Evidence That Helps

Opening a VaultShield Dispute: Evidence That Helps

VaultShield holds funds so you are not stuck in an irreversible release when delivery does not match the listing. A dispute works best when the evidence is clear, timely, and tied to the order record.

Help article for the button path: Open a VaultShield dispute. Escrow overview: What Is VaultShield?.

When to open a dispute

Open a dispute while the order is still eligible if:

• Credentials do not work
• The account differs from listing screenshots or attributes
• Region / platform / edition is wrong
• Listed skins, champions, rank, Town Hall, or inventory is missing
• The seller stops responding after payment
• Reclaim / recovery issues appear after delivery

Do not confirm delivery first “to be nice,” then try to unwind it later.

Evidence that usually helps

Strong packets include:

1. Listing vs. reality — screenshots of the listing claims next to what you received
2. Login / access proof — error messages, wrong region, missing inventory
3. Order message timeline — dates and what each party said
4. Delivery method details — instant inventory vs. manual handoff expectations
5. Timestamps — when you tested access and what failed

Weak evidence:

• Vague “it is scammed” messages with no screenshots
• Off-platform chat exports only (keep the dispute on RealmVault)
• Edited images without the original listing context
• Delayed reports after you already confirmed delivery without testing

Buyer steps

1. Pause confirmation if something looks wrong
2. Message in-order with a clear description
3. Open the dispute option while eligible
4. Upload evidence in the dispute center
5. Stay responsive — missing replies delay decisions

Also useful: How instant delivery works · Account reclaim scams

Seller steps

1. Respond quickly with facts, not insults
2. Provide delivery proof that matches the exact listing unit
3. Correct honest mistakes when possible
4. Do not ask the buyer to cancel protection or pay again off-platform

Accurate listings prevent most disputes. Seller checklist: How to Sell Your Gaming Account on RealmVault.

What happens next

Support reviews the order timeline, messages, and evidence before deciding on release, refund, or another resolution path under VaultShield rules. Outcomes depend on the record — which is why evidence quality matters.

Shop with protection ready

Browse the marketplace and read Trust & Safety. Protection is strongest when you keep payment, delivery, and disputes on RealmVault.